Source of Complaint
-Select-
Branch
Email
Letter
Other
Phone
Social Media
Website
Existing customer?
Yes
Complainant Name
Email Address
Contact Number
Mailing Address
SBU/Support Unit
-Select Unit-
Business Support Services
Corporate or Business Banking
Credit Card Center
Loan Servicing
Member Engagement
Mortgage Lending Centre
Payments
Processing Department
VM Building Society
VM Finance Limited
VM Money Transfer Services
VM Pensions Management
VM Property Services
VM Wealth Management
Date of Issue
SBU
-Select SBU-
VM Building Society
VM Finance Limited
VM Money Transfer Services
VM Pensions Management
VM Property Services
VM Wealth Management
Nature of Complaint
-Select-
ABM
ABM Card
Account
Auto Loan
BCIC Insurance
Branch Layout
Canopy Insurance
Communication
Consumer Loans
Credit Card
Fees
Funds Transfer
Interest Rate
Late Payment
Marketing
Missing Payment
Mortgage
Mortgage Online Portal
Online Banking
Opening Hours
Other
Passbook
Process
Product Offering
Proof of Source of Funds
Security Personnel
Staff Interaction
Staffing
Statements
Transaction Dispute
Wait Time
Wait Time - CSR
Wait Time - Teller
Nature of Complaint
-Select-
Communication
Fees
Late Financial Statements
Late Pension Payments
Other
Security Personnel
Staff Interaction
Statements
Wait Time
Nature of Complaint
-Select-
Communication
Fees
Forms and Requirements
Marketing
Missing Payment
Opening Hours
Other
Project Management
Property Management
Real Estate Rental
Real Estate Sales
Security Personnel
Staff Interaction
Statements
Valuation Report - Other
Valuation Report - Wait Time
Wait Time
Nature of Complaint
-Select-
Branch Layout
Communication
Fees
Form Information/Location
Late Payment
Other
Payment on Hold
Product Offering
Security Personnel
Staff Interaction
Transaction Dispute
Wait Time
Nature of Complaint
-Select-
Account Query
Client Online Portal
Communication
Interest Rate
Internet Banking
Marketing
Missing Payment
New Account
Other
Process
Security Personnel
Staff Interaction
Statements
Transaction Query
Wait Time
Nature of Complaint
-Select-
Account Query
Client Online Portal
Communication
Interest Rate
Internet Banking
Marketing
Missing Payment
New Account
Other
Process
Security Personnel
Staff Interaction
Statements
Transaction Query
Wait Time
Branch
-Select Branch-
Duke Street
Fairview
Falmouth
Half Way Tree
Liguanea
Linstead
Mandeville
May Pen
Montego Bay
NON BRANCH (Other Departments)
New Kingston
Ocho Rios
Portmore
Santa Cruz
Savanna-La-Mar
Spanish Town
UK - Birmingham
UK - Brixton
UK - Tottenham
USA - Florida
USA - New York
UTECH
VM Wealth Location
-Select-
Barbados - Regus, One Welches, Welches, St. Thomas
Duke Street - 8-10 Duke Street, Kingston
Head Office - 53 Knutsford Blvd
Liguanea - 115 Old Hope Road, Kingston 6
Mandeville - Shop 3 Manchester Shopping Centre
Montego Bay - Unit 33 Fairview Shopping Centre
Ocho Rios - 7 Newlin Street, Ocho Rios
Portmore - Lot 1 Seagrape Close
Savanna-La-Mar - 123 Great George Street
VMTS Location
-Select-
Clarendon
Hanover
Kingston
Manchester
Portland
Saint Andrew
Saint Ann
Saint Catherine
Saint Elizabeth
Saint James
Saint Mary
Saint Thomas
Trelawny
Westmoreland
Pension Fund or Scheme
-Select-
ARS
Access Financial Services
Airports Authority of Jamaica
BH Paints
CGM Gallagher
Cable & Wireless
Caribbean Airlines
Caribbean Cement Company
Chevron
Courts Jamaica
Edgechem Jamaica
Financial Services Commission
First Caribbean International Bank
HEART Trust NTA
Hedonism
ICD Group
Jamaica Energy Partners
Jamaica Premix Administration
Jamaica Premix Production
Jamaica Producers Group
Jamaica Public Service
Jamaica Stock Exchange
Lascelles DeMercardo Defined Contribution Fund
National Health Fund
National Housing Trust
National Water Commission
Nestle Jamaica
Pan Caribbean Sugar
Petrojam
Spectrum Management Authority
Stocks & Securities Limited
Super Clubs
University Hospital of the West Indies
Victoria Mutual DB
Victoria Mutual DC
Xsomo Limited
Relation to Pension or Scheme
Nature of Complaint
-Select-
Advising, selling and arranging
General Administration / Customer Service
Other
Payments or Arrears related
Terms and disputed sums/charges
Branch
-Select Branch-
VMF Brixton
VMF Customer
-Select-
No
Yes
VMF Customer Ref #
FOS Eligible
-Select-
No
Yes
VMF Customer Relation
SBU
-Select SBU-
VM Building Society
VM Finance Limited
VM Money Transfer Services
VM Pensions Management
VM Property Services
VM Wealth Management
Nature of Complaint
-Select-
ABM
ABM Card
Account
Auto Loan
BCIC Insurance
Branch Layout
Canopy Insurance
Communication
Consumer Loans
Credit Card
Fees
Funds Transfer
Interest Rate
Late Payment
Marketing
Missing Payment
Mortgage
Mortgage Online Portal
Online Banking
Opening Hours
Other
Passbook
Process
Product Offering
Proof of Source of Funds
Security Personnel
Staff Interaction
Staffing
Statements
Transaction Dispute
Wait Time
Wait Time - CSR
Wait Time - Teller
Nature of Complaint
-Select-
Communication
Fees
Late Financial Statements
Late Pension Payments
Other
Security Personnel
Staff Interaction
Statements
Wait Time
Nature of Complaint
-Select-
Communication
Fees
Forms and Requirements
Marketing
Missing Payment
Opening Hours
Other
Project Management
Property Management
Real Estate Rental
Real Estate Sales
Security Personnel
Staff Interaction
Statements
Valuation Report - Other
Valuation Report - Wait Time
Wait Time
Nature of Complaint
-Select-
Branch Layout
Communication
Fees
Form Information/Location
Late Payment
Other
Payment on Hold
Product Offering
Security Personnel
Staff Interaction
Transaction Dispute
Wait Time
Nature of Complaint
-Select-
Account Query
Client Online Portal
Communication
Interest Rate
Internet Banking
Marketing
Missing Payment
New Account
Other
Process
Security Personnel
Staff Interaction
Statements
Transaction Query
Wait Time
Branch
-Select Branch-
Duke Street
Fairview
Falmouth
Half Way Tree
Liguanea
Linstead
Mandeville
May Pen
Montego Bay
NON BRANCH (Other Departments)
New Kingston
Ocho Rios
Portmore
Santa Cruz
Savanna-La-Mar
Spanish Town
UK - Birmingham
UK - Brixton
UK - Tottenham
USA - Florida
USA - New York
UTECH
VM Wealth Location
-Select-
Barbados - Regus, One Welches, Welches, St. Thomas
Duke Street - 8-10 Duke Street, Kingston
Head Office - 53 Knutsford Blvd
Liguanea - 115 Old Hope Road, Kingston 6
Mandeville - Shop 3 Manchester Shopping Centre
Montego Bay - Unit 33 Fairview Shopping Centre
Ocho Rios - 7 Newlin Street, Ocho Rios
Portmore - Lot 1 Seagrape Close
Savanna-La-Mar - 123 Great George Street
VMTS Location
-Select-
Clarendon
Hanover
Kingston
Manchester
Portland
Saint Andrew
Saint Ann
Saint Catherine
Saint Elizabeth
Saint James
Saint Mary
Saint Thomas
Trelawny
Westmoreland
Pension Fund or Scheme
-Select-
ARS
Access Financial Services
Airports Authority of Jamaica
BH Paints
CGM Gallagher
Cable & Wireless
Caribbean Airlines
Caribbean Cement Company
Chevron
Courts Jamaica
Edgechem Jamaica
Financial Services Commission
First Caribbean International Bank
HEART Trust NTA
Hedonism
ICD Group
Jamaica Energy Partners
Jamaica Premix Administration
Jamaica Premix Production
Jamaica Producers Group
Jamaica Public Service
Jamaica Stock Exchange
Lascelles DeMercardo Defined Contribution Fund
National Health Fund
National Housing Trust
National Water Commission
Nestle Jamaica
Pan Caribbean Sugar
Petrojam
Spectrum Management Authority
Stocks & Securities Limited
Super Clubs
University Hospital of the West Indies
Victoria Mutual DB
Victoria Mutual DC
Xsomo Limited
Relation to Pension or Scheme
SBU
-Select SBU-
VM Building Society
VM Finance Limited
VM Money Transfer Services
VM Pensions Management
VM Property Services
VM Wealth Management
Nature of Complaint
-Select-
ABM
ABM Card
Account
Auto Loan
BCIC Insurance
Branch Layout
Canopy Insurance
Communication
Consumer Loans
Credit Card
Fees
Funds Transfer
Interest Rate
Late Payment
Marketing
Missing Payment
Mortgage
Mortgage Online Portal
Online Banking
Opening Hours
Other
Passbook
Process
Product Offering
Proof of Source of Funds
Security Personnel
Staff Interaction
Staffing
Statements
Transaction Dispute
Wait Time
Wait Time - CSR
Wait Time - Teller
Nature of Complaint
-Select-
Communication
Fees
Late Financial Statements
Late Pension Payments
Other
Security Personnel
Staff Interaction
Statements
Wait Time
Nature of Complaint
-Select-
Communication
Fees
Forms and Requirements
Marketing
Missing Payment
Opening Hours
Other
Project Management
Property Management
Real Estate Rental
Real Estate Sales
Security Personnel
Staff Interaction
Statements
Valuation Report - Other
Valuation Report - Wait Time
Wait Time
Nature of Complaint
-Select-
Branch Layout
Communication
Fees
Form Information/Location
Late Payment
Other
Payment on Hold
Product Offering
Security Personnel
Staff Interaction
Transaction Dispute
Wait Time
Nature of Complaint
-Select-
Account Query
Client Online Portal
Communication
Interest Rate
Internet Banking
Marketing
Missing Payment
New Account
Other
Process
Security Personnel
Staff Interaction
Statements
Transaction Query
Wait Time
Branch
-Select Branch-
Duke Street
Fairview
Falmouth
Half Way Tree
Liguanea
Linstead
Mandeville
May Pen
Montego Bay
NON BRANCH (Other Departments)
New Kingston
Ocho Rios
Portmore
Santa Cruz
Savanna-La-Mar
Spanish Town
UK - Birmingham
UK - Brixton
UK - Tottenham
USA - Florida
USA - New York
UTECH
VM Wealth Location
-Select-
Barbados - Regus, One Welches, Welches, St. Thomas
Duke Street - 8-10 Duke Street, Kingston
Head Office - 53 Knutsford Blvd
Liguanea - 115 Old Hope Road, Kingston 6
Mandeville - Shop 3 Manchester Shopping Centre
Montego Bay - Unit 33 Fairview Shopping Centre
Ocho Rios - 7 Newlin Street, Ocho Rios
Portmore - Lot 1 Seagrape Close
Savanna-La-Mar - 123 Great George Street
VMTS Location
-Select-
Clarendon
Hanover
Kingston
Manchester
Portland
Saint Andrew
Saint Ann
Saint Catherine
Saint Elizabeth
Saint James
Saint Mary
Saint Thomas
Trelawny
Westmoreland
Pension Fund or Scheme
-Select-
ARS
Access Financial Services
Airports Authority of Jamaica
BH Paints
CGM Gallagher
Cable & Wireless
Caribbean Airlines
Caribbean Cement Company
Chevron
Courts Jamaica
Edgechem Jamaica
Financial Services Commission
First Caribbean International Bank
HEART Trust NTA
Hedonism
ICD Group
Jamaica Energy Partners
Jamaica Premix Administration
Jamaica Premix Production
Jamaica Producers Group
Jamaica Public Service
Jamaica Stock Exchange
Lascelles DeMercardo Defined Contribution Fund
National Health Fund
National Housing Trust
National Water Commission
Nestle Jamaica
Pan Caribbean Sugar
Petrojam
Spectrum Management Authority
Stocks & Securities Limited
Super Clubs
University Hospital of the West Indies
Victoria Mutual DB
Victoria Mutual DC
Xsomo Limited
Relation to Pension or Scheme
Nature of Complaint
-Select-
ABM
ABM Card
Account
Auto Loan
BCIC Insurance
Branch Layout
Canopy Insurance
Communication
Consumer Loans
Credit Card
Fees
Funds Transfer
Interest Rate
Late Payment
Marketing
Missing Payment
Mortgage
Mortgage Online Portal
Online Banking
Opening Hours
Other
Passbook
Process
Product Offering
Proof of Source of Funds
Security Personnel
Staff Interaction
Staffing
Statements
Transaction Dispute
Wait Time
Wait Time - CSR
Wait Time - Teller
Branch
-Select Branch-
Duke Street
Fairview
Falmouth
Half Way Tree
Liguanea
Linstead
Mandeville
May Pen
Montego Bay
NON BRANCH (Other Departments)
New Kingston
Ocho Rios
Portmore
Santa Cruz
Savanna-La-Mar
Spanish Town
UK - Birmingham
UK - Brixton
UK - Tottenham
USA - Florida
USA - New York
UTECH
Nature of Complaint
-Select-
Communication
Fees
Late Financial Statements
Late Pension Payments
Other
Security Personnel
Staff Interaction
Statements
Wait Time
Pension Fund or Scheme
-Select-
ARS
Access Financial Services
Airports Authority of Jamaica
BH Paints
CGM Gallagher
Cable & Wireless
Caribbean Airlines
Caribbean Cement Company
Chevron
Courts Jamaica
Edgechem Jamaica
Financial Services Commission
First Caribbean International Bank
HEART Trust NTA
Hedonism
ICD Group
Jamaica Energy Partners
Jamaica Premix Administration
Jamaica Premix Production
Jamaica Producers Group
Jamaica Public Service
Jamaica Stock Exchange
Lascelles DeMercardo Defined Contribution Fund
National Health Fund
National Housing Trust
National Water Commission
Nestle Jamaica
Pan Caribbean Sugar
Petrojam
Spectrum Management Authority
Stocks & Securities Limited
Super Clubs
University Hospital of the West Indies
Victoria Mutual DB
Victoria Mutual DC
Xsomo Limited
Relation to Pension or Scheme
-Select-
Appointed Agent
Contributing Member
Other
Pensioner
Sponsor
Trustee
Nature of Complaint
-Select-
Communication
Fees
Forms and Requirements
Marketing
Missing Payment
Opening Hours
Other
Project Management
Property Management
Real Estate Rental
Real Estate Sales
Security Personnel
Staff Interaction
Statements
Valuation Report - Other
Valuation Report - Wait Time
Wait Time
Nature of Complaint
-Select-
Branch Layout
Communication
Fees
Form Information/Location
Late Payment
Other
Payment on Hold
Product Offering
Security Personnel
Staff Interaction
Transaction Dispute
Wait Time
VMTS Location
-Select-
Clarendon
Hanover
Kingston
Manchester
Portland
Saint Andrew
Saint Ann
Saint Catherine
Saint Elizabeth
Saint James
Saint Mary
Saint Thomas
Trelawny
Westmoreland
Nature of Complaint
-Select-
Account Query
Client Online Portal
Communication
Interest Rate
Internet Banking
Marketing
Missing Payment
New Account
Other
Process
Security Personnel
Staff Interaction
Statements
Transaction Query
Wait Time
VM Wealth Location
-Select-
Barbados - Regus, One Welches, Welches, St. Thomas
Duke Street - 8-10 Duke Street, Kingston
Head Office - 53 Knutsford Blvd
Liguanea - 115 Old Hope Road, Kingston 6
Mandeville - Shop 3 Manchester Shopping Centre
Montego Bay - Unit 33 Fairview Shopping Centre
Ocho Rios - 7 Newlin Street, Ocho Rios
Portmore - Lot 1 Seagrape Close
Savanna-La-Mar - 123 Great George Street
Nature of Complaint
-Select-
Advising, selling and arranging
General Administration / Customer Service
Other
Payments or Arrears related
Terms and disputed sums/charges
Branch
-Select Branch-
VMF Brixton
VMF Customer
-Select-
No
Yes
VMF Customer Relation
VMF Customer Ref #
FOS Eligible
-Select-
No
Yes
Subject
Details
Attachment
×
No email address entered
No email address was entered. Do you want to proceed with
phone number only?